Who to call when you need assistance
As the COVID-19 pandemic in North Vancouver, the lower mainland and the entire country continues, a number of resources are being made available to help people access the information they need – when they need it.
Choosing the right number can help speed up the assistance you need as not all numbers are created equal. The minor differences in the numbers people dial can make big differences in the type of help they receive.
BC’s major help and tip lines and the type of help they provide:
311 is the City of Vancouver’s tip and information line. Residents can call this number to voice a variety of questions and concerns, from noise complaints, to building permit questions, to issues around city services.
For emergencies, or anything that requires an immediate response from ambulance, police or fire. For none emergency concerns call your local police detachment.
BC’s 24-hour health information and advice phone line, 811 is operated by HealthLink BC, which is part of the Ministry of Health. By calling 811, you can speak to a health service navigator, who can help you find health information and services, or you will be connected directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns or those of your family.
Information about community services from BC211. Just added for seniors: A program that matches seniors who need support with non-medical essentials, to volunteers in their community who are willing to help.
Are you a senior who needs support services at home? Lions Gate Home Care provides a wide range of support services during the COVID-19 pandemic.
Call our 24/7 care line at (604) 980-6350